On Wed (6th Feb 2008) I received a phone call from a Sr. Quality Case Manager at HP Canada. He must have got my number and information from the CEO's office. He apologied about the service I had received and asked me a few questions about the problem I was having. I gave him the information he wanted and told him that I had just received the laptop from the second repair and it still not work correctly.
He requested that I email or fax him my proof of purchase as soon as possible. I did this at night and two days later I called him to ask about the status of the issue. He offered to replace the system with a slighly better one(brand new), I gladly accepted the offer. Within 24 hours I received my authorizaation to return the unit to HP Canada. I will do this on Monday morning.
I will update this blog once my new dv6625CA arrives or if something else occurs.
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