Update #2

Two days ago I received my computer after its second trip to the repair centre. I wish I could say it has been fixed, but I can’t. This time around, the technicians have replaced the battery. It leaves me shocked and disassociated that these technicians are unable to resolve these hardware issues. I also fail to understand how they came to the conclusion that my battery needs to me replaced? During the first repair they were able to reproduce the freezing condition while my battery was at home, then somehow they replaced the hard drive and RAM (which were working perfectly according to the bios). This time they were able to reproduce the freezing condition (according to the customer repair receipt) also while the ‘faulty’ battery was at home. This is illogical and leaves me slightly bewildered. How could the battery be faulty if both times it was at home and with another battery at the repair centre the laptop kept freezing?

For the second repair a new ticket number was allocated to me, it is 800 773 2077 and the service order was setup such that it referred to the previous repair and service ticket. (According to the support agent I spoke to)

I am now completely out of patience and I hope HP replaces my computer as soon as possible so that I am able to forget about this terrible episode. It is also in HP’s best interests to take my laptop back and look at it in detail at their labs to determine the cause and to ensure it does not affect future devices. This is just my opinion on this situation, in the next few days we will know HP’s perspective.